Management - Man and woman holding jigsaw pieces


Management within a health setting is a dynamic and varied role. Healthcare presents a range of challenges for both new and experienced managers. On a daily basis, health managers have the opportunity to make significant contributions to patient care and influence service quality.

Managers in health must carry out, as a minimum, the following functions: planning; decision making; managing capacity and workload resource issues; leading staff; and monitoring and analysing information.

Competing Demands - Man & Woman at signpost

Competing demands and finite resources

These tasks are crucial in delivering high quality healthcare for a diverse and changing population. They are performed in an environment with competing demands and finite resources. It is likely that health services in the future will not be able to meet the vast demands placed upon them. Health resources (human, financial, physical and information) must be utilised to achieve organisational goals and objectives in an increasingly efficient and effective manner. The need will be for health managers to continuously adapt, build and develop their skills.

NSW health managers are usually responsible for managing people and information, alongside financial, organisational and operations management. There is increasing recognition that Management is its own discipline and skill set. NSW Health is implementing a range of professional development programs to support and assist managers in their roles:

Differing Backgrounds - Man & Woman on ladders

Differing backgrounds

Managers may come from clinical backgrounds, and then be assisted to gain relevant managerial skills, or they may be managers by discipline who need to be well informed about health care issues. Both aspects of understanding and skills interact dynamically in the healthcare management environment.