Operations Management - Woman holding compass and pointing

Deploying resources where needed

The efficient and effective deployment of an organisation’s resources often entails multiple tasks and interactions with others. Resources include financial, human skills (people), clinical resources, physical infrastructure, and equipment (including information technology tools). Health managers need effective systems to manage resources, and to ensure that resources can be adapted when the need arises.

Facility management

Facility management is devoted to the coordination of space, infrastructure and people. This includes core patient facilities like hospital or community health centres.

Operational managers and facility managers need to work together on decisions and business plans so the potential impact of their decisions is accounted for. Facility managers also have a leading role in corporate and regulatory compliance. They must also ensure the proper operation of a building to create an optimal, safe and cost-effective work environment. All managers have a significant role to play in ensuring all employees, visitors and patients adhere to Work Health and Safety compliance requirements.

Asset management

The physical assets within healthcare are far ranging. NSW health managers are expected to exercise due diligence in the selection and purchase of assets, as well as their ongoing management. This includes appropriate maintenance, inspection and renewal of physical assets.

Management oversight is also needed in relation to the complex interaction between physical asset management and other less tangible aspects of operation, such as information management, finance, and the ability of staff skill to perform tasks with the resources provided.