Defining what people do - Man putting plug together

Defining what people do

In an organisation of any size or complexity, employees’ responsibilities typically are defined by what they do, who they report to, and for managers, who reports to them.

In a healthcare environment, the additional complexities require managers to have a range of strengths and a high degree of emotional intelligence. Health managers are responsible for ensuring excellent clinical governance, identifying organisational weaknesses, and role-modelling the culture expected.

Organising Specific structures are established to maximise and enable goals, objectives and plans to be executed in the most efficient and effective way. Skilled health managers are able to have critical conversations with staff and peers, and to identify when changes and new approaches are needed to ensure goals and objectives are achieved.

Specifically, organising involves determining how activities and resources are to be grouped, and how people’s effort can be coordinated efficiently. Structures should enhance communication and information flow. Health managers need to ensure communication occurs in a transparent manner, and when required, make decisions to change a structure or process that is not meeting the needs of the organisation.

Vision and goal setting

A vision provides a direction for the organisation and encourages commitment to key goals and values. NSW Health has an agreed set of CORE values – Collaboration, Openness, Respect, and Empowerment.

Strategy & planning

In its simplest form, planning sets goals and agrees actions to achieve them. Management books about organisational strategy identify a key factor for health care as the ability of managers to respond to emergent strategies that include political and policy change, and apply them locally.

Decision making

Decision-making is the mental processes that result in the selection of a course of action among several scenarios. This is a health manager’s daily world!


HETI Online offers a range of  e-learning courses to develop your skills in Organisational Management.

Log into HETI Online  to learn more about:

  • Addressing Workplace Concerns – Your Guide to Grievance Resolution
  • Enterprise-wide Risk Management for Managers
  • Expressing Opinions Competently and Conflict Resolution
  • Grievance Management for Managers
  • Implementing Performance Development
  • Introduction to Motivational Interviewing
  • Introduction to Work, Health and Safety for Managers
  • Project Management in a Nutshell
  • Making meetings work
  • Time Management
  • Violence Prevention and Management – Awareness
  • Violence Prevention and Management for Managers
  • WHS Incident Investigation for Managers

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